The O2 tickets

The arena is a bowl of seating around a flat floor, and the plan changes with every show:

• Floor: at ground level in front of the stage. At standing shows it is general admission; at seated shows the chairs stand on a flat surface, and the venue says most people stand during events.
• Level 1: the lower tier, with blocks numbered from 101. The Deck, rows of premium bar stools, and the OVO Lounges at blocks 111 and 112 are on this level, and a customer service desk is outside block 101.
• Levels 2 and 3: private suites, sold as Premium at The O2.
• Level 4: the upper and highest tier, with blocks in the 400s and a customer service desk by block 410. The venue does not recommend it for anyone with a fear of heights.

Resale listings mostly follow the same split. "Lower Tier" means Level 1 and "Upper Tier" means Level 4, and a listing that gives only a number, such as 118 or 405, names the block: the 100s are on Level 1, the 400s on Level 4. "Floor Standing" or "GA Floor" is the standing area, and some tours add their own names, such as Golden Circle or Front Porch, so check what the listing describes. At the official seller, seats with an obstructed view are flagged when you book.

Viewing platforms at W101, W105, W108, W113 and W118 have space for wheelchairs and fold-down seats, though not every platform is open at every show, and Level 1 Row Z and Level 4 Row C are step-free for guests who can transfer from a wheelchair. Accessible tickets are booked with a Nimbus Access card. Our seating plan for The O2 shows where the blocks sit.

The arena's address is Peninsula Square, SE10 0DX, and North Greenwich is the nearest station:

• Underground: North Greenwich is on the Jubilee line, with step-free access.
• Bus: several routes stop at North Greenwich station.
• River: Thames Clippers, the Uber Boat service, call at North Greenwich Pier.
• Cable car: the IFS Cloud Cable Car is another way in.
• Car: on-site parking has to be booked ahead on event days, and Car Park 1 has a free drop-off and pick-up point.

Doors usually open at 6.30pm, and most events finish between 10.30pm and 11pm. For standing shows the queue usually forms at Entrance E; the venue asks fans not to arrive before 9am and does not allow overnight queuing. Once your ticket has been scanned there is no re-admission.

The venue says tickets must be shown in The O2 venue app and that screenshots are not accepted, and some events ask for photo ID matching the name on the ticket. Bring one bag at most, A4 size or a standard handbag: backpacks, travel cases, laptop bags, camera bags and large totes are refused, with paid storage just outside the main entrance. The arena is cashless, merchandise included, and pushchairs are not allowed in the bowl.

Premium at The O2 covers the private suites on Levels 2 and 3, lounges and single-event experiences. On Level 1, the OVO Lounges sit at blocks 111 and 112, and The Deck offers rows of premium bar stools. Under-18s in the suites must be with an adult aged 18 or over.