Is LiveFootballTickets legit? How it works, what it costs, what it covers

Is LiveFootballTickets legit? Yes. LiveFootballTickets is a genuine football resale marketplace owned by LiveTix Group, S.L., a Madrid company. Trustpilot scored it 4.7 out of 5 from 21,544 reviews on 27 October 2026. Prices usually sit well above face value, and a failed order brings a full refund plus a 50% credit.

Use it for a sold-out match once the club’s own sale is closed to you. Before you pay, compare it with StubHub and Hellotickets, because sellers on each site set their own prices.

Who runs LiveFootballTickets, and what kind of site is it?

LiveTix Group, S.L., a private firm registered in Madrid, Spain, runs LiveFootballTickets. The site is a resale marketplace for football, which means ticket sellers offer seats to fans on it. A club or league sells each ticket first, and LiveFootballTickets comes later, when someone sells that ticket on.

The company says it has been running since 2006 and has served more than a million fans. It also says it has no link with Ticketmaster or with any club or stadium.

Who actually sells the tickets?

Individuals and companies sell the tickets, and they set the price. LiveFootballTickets says it reviews every seller before they can list. It provides the website, search, delivery support and payment.

Your contract is with the seller, and it starts when your confirmation email arrives. A seller can still reject an order without giving a reason. If that happens, you are told by email.

How does buying on LiveFootballTickets work?

Buying on LiveFootballTickets works like any online shop, except that the ticket usually arrives just before the match. Follow these steps in order:

1. Find your match. Each listing, the seller’s advert, names a stand or category. The seating chart is only a guide, so you are not promised an exact block or row.
2. Read the seat grouping. “All seats together” means one row. “Up to 2 together” means pairs, so three tickets could be a pair plus one. “Connecting seats” may be diagonal or across an aisle.
3. Check the view label. “Unrestricted view” means nothing major blocks your view. A pillar or overhang can still get in the way, mainly in older stadiums.
4. Pay by card. Type your billing address just as your card company has it. A mismatch can get your order rejected.
5. Look for the confirmation email. Check your junk folder if nothing comes within a few hours. Orders placed at weekends or after business hours may wait until the next business day.
6. Check your tickets when they arrive. Report any mistake within 48 hours of receiving them.

When do LiveFootballTickets tickets arrive?

LiveFootballTickets tickets usually arrive 24 to 48 hours before the match, because clubs release most tickets only in the days before kick-off. So having no ticket a week before the game is normal.

Some sellers contact you on WhatsApp instead. The site calls this a normal part of the process, so give a mobile number that works on WhatsApp.

On rare occasions, tickets come on matchday itself. If you have nothing 24 hours before the match, the terms say to email sales@livefootballtickets.com.

Staying in a hotel? For paper tickets, give the hotel’s full name and address, and warn reception that a delivery is coming.

How much does LiveFootballTickets cost?

LiveFootballTickets has no fixed prices, because sellers set each one. Its disclaimer says prices are “usually well above” face value, which is the original price shown on the ticket. It adds that they include the seller’s service fee and its own fee.

• Popular matches: usually above face value, according to its FAQ page.
• Lower-demand matches: can sit below face value.
• Tax: prices include Spanish VAT where it applies.
• Pounds: the figure in pounds is an estimate, so your bank may charge a slightly different amount.

Judge the total at checkout, then compare it with the same seats on another site.

What does the LiveFootballTickets 150% promise cover?

The LiveFootballTickets 150% promise covers two cases: your tickets do not arrive before the match, or they do not work at the stadium entrance. It first looks for replacements at no extra cost. If none reach you in time, you get 100% of what you paid back, plus a 50% credit.

The 50% is credit for a future booking, not cash, so it only helps if you buy from LiveFootballTickets again. Most claims are settled within a few business days, the site says.

What if your seats change?

If your seats fall through, the seller may give you better ones from higher up its list of categories. That list runs from the short side, behind a goal, to the long side, then to VIP and hospitality, meaning seats that come with food and drink. You cannot be moved down without your consent or an agreed discount.

Who do you contact if an order fails?

If a LiveFootballTickets order fails, contact customer service by email or live chat straight away. It aims to reply within 24 hours on business days, and faster on match days. Keep every email and any message from the seller until after the match.

What rules should UK buyers check before paying?

LiveFootballTickets’ terms put your purchase under Spanish law and say all purchases are final. These are the clauses that matter most to a UK buyer:

• Spanish law. If your own country gives you a refund right on online purchases, the terms say Spanish law applies instead.
• No change of mind. You get nothing back if your plans change. Paying by credit card does not give you a right to cancel.
• Moved matches. You buy the match, not the date. If it moves, your tickets stand and there is no refund.
• Paper tickets. They cannot be replaced if they are lost, stolen or damaged.

Common mistakes to avoid

• Judging the first price. Compare the total at checkout on two or three sites.
• Expecting an exact seat. The listing promises a stand or category, not a row.
• Worrying too early. No ticket a week before the match is normal.

Is LiveFootballTickets safe? What Trustpilot reviews say

LiveFootballTickets has a strong record on Trustpilot, the public review site. On 27 October 2026 it showed 4.7 out of 5 from 21,544 reviews, with 86% giving five stars and 4% giving one. That was higher than Hellotickets, StubHub or viagogo on the same day.

Trustpilot’s AI summary says most recent buyers found the order easy, got mobile tickets quickly and liked the updates before the game. Complaints are rarer. They mention tickets that came very late or never came, and some nervous minutes at the turnstiles, the entry gates.

Read those scores with care. The site’s own testimonials page shows only its 4 and 5-star reviews, so go to Trustpilot itself. LiveFootballTickets had also replied to only 10% of negative reviews, so use its support channels rather than a public post.

How can you tell if a football ticket website is legit?

You can tell if a football ticket website is legit by checking who runs it, how the ticket reaches you and what happens if it fails. Do these checks on any site, not just LiveFootballTickets:

1. Find the company. A real site names its company and address in its terms.
2. Find the refund rules. They should be published, and clear about what is not covered.
3. Read the listing. It should name a stand or category and any restricted view.
4. Ask how the ticket reaches you. A mobile ticket normally comes through a club or federation app.
5. Pay through the site’s own checkout. Use a card, never a bank transfer, and keep every email.

Who should use LiveFootballTickets, and who should not?

LiveFootballTickets suits a fan who wants one sold-out match and accepts a higher price. It is a poor choice when the club can still sell you a seat, or when your plans might change.

• Best for: a sold-out match, once the club’s own sale is closed to you.
• Not worth it if: the club’s ticket exchange or general sale has seats. A ticket exchange is the club’s own service for reselling seats, and a general sale is open to everyone.
• Need seats together? Read the seat grouping. If it does not fit, ask customer service before you book.
• Coming from abroad? Book a flexible flight, and have paper tickets sent to your hotel.
• Sitting in a home section? Sit as a home fan and leave away colours at home.

How do you sell tickets on LiveFootballTickets?

Fans cannot list tickets on LiveFootballTickets themselves, because the stock comes from approved sellers. If you bought there and can no longer go, ask customer service for a consignment sale, which means it tries to resell your tickets for you.

You set the asking price and say when you want the tickets back if they do not sell. You can recover money only up to what you paid.

What are the best alternatives to LiveFootballTickets?

The best alternative to LiveFootballTickets is the club’s own sale, because club seats cost face value. If that route is closed, compare the other resale sites on the final price.

What to do now (as of 31 October 2026)

As of 31 October 2026, LiveFootballTickets lists 2026/27 Premier League and European matches, and all its sales are final. So do this in order:

1. Look at the club’s website first, for its exchange or general sale.
2. If the club has nothing, compare the same stand on two or three resale sites.
3. Read the seat grouping and the view label.
4. Pay only when the total and the date look right.