Hellotickets reviews: is Hellotickets legit, and what do buyers say?

Hellotickets is legit: it is a real resale marketplace run by Hello Ticket S.L. in Madrid, not a scam. Hellotickets reviews are mostly positive, with 4.2 out of 5 from 5,126 reviews on Trustpilot on 27 October 2026. Most complaints concern fees at checkout, seats given after you pay and tickets arriving late.

Looking for a game or tour first? Start from the competitions page. To see every route, not only this site, read resale tickets in the UK.

Is Hellotickets legit or a scam?

Hellotickets is legit and not a scam. It is a registered company in Madrid, it publishes its terms and refund rules, and thousands of buyers have reviewed it on an open site. It is a good option when the official seller has nothing left. It is the wrong first stop when the club, venue or promoter still has seats at face value, the price set by the original seller.

The word legit can hide two questions. Is it a real company that delivers tickets? Yes. Is it the best price for your game? Not always, because it is a resale site, and sellers there choose their own prices.

Four signs point to a real business:

• A named company. Its legal notice names Hello Ticket S.L., registered in Madrid.
• Published rules. Its terms and help centre set out fees, refunds and delivery.
• Open reviews. Any buyer can post on Trustpilot, and the company replies to many complaints.
• A secure checkout. The help centre says payments go through a secure payment platform.

Is Hellotickets legit for football, concerts and the NBA?

Hellotickets works the same way for football, concerts, NBA games and other events: the same marketplace, the same terms and the same refund policy. What changes is the delivery. Football seats often come from season ticket holders, while concert tickets can arrive as a transfer through Ticketmaster or AXS. The site also sells tours and attractions, where a booking voucher comes with the confirmation email.

What is Hellotickets, and who sells you the ticket?

Hellotickets is an online marketplace, a website where independent sellers offer tickets to fans. A primary seller, by contrast, is whoever sells a ticket for the first time, such as a club or venue, and Hellotickets is not one of those. Its terms call it a “technological intermediary”. Sellers list the seats and set the prices, and your contract is with the seller.

Hellotickets says its supply comes from “official channels and a network of secure, fully verified partners”. It runs the checkout, passes the tickets on and handles customer service, by email and an online help form.

Three things follow for a UK buyer:

• The deal falls under Spanish law. Any dispute goes to a court in Spain, or to mediation if you both agree.
• There is no cooling-off period. A cooling-off period is a right to change your mind after buying. Tickets for a dated event are excluded from it.
• It will not resell for you. If you cannot go, Hellotickets has no service for selling your tickets on.

How does buying on Hellotickets work?

Buying on Hellotickets works much like any online shop: you pick the event, choose your seats by area, then pay. The seats come from a seller, so the ticket itself may reach you later. Follow these steps in order:

1. Choose the date of the match or show.
2. Choose how many tickets you want.
3. Pick a sector on the map. A sector is one area of seats in the stadium or theatre.
4. Read the listing. “Automatically assigned” means you buy the sector, and you learn the exact seat only after you pay.
5. Check your email and phone number. The number must be live on WhatsApp, as some sellers deliver that way.
6. Check the final total on the payment and confirmation screen, including fees.
7. Pay, then look for the confirmation email, which arrives straight away. Check your spam folder and note your order number.

What do Hellotickets reviews say?

Hellotickets reviews on Trustpilot are strongly positive but split: on 27 October 2026, 79% gave five stars, 13% gave one, and few landed in between. Hellotickets had replied to 56% of negative reviews, typically within a month.

Hellotickets’ help centre quotes a higher average, 4.7/5. The Trustpilot figure is the safer one to use, because any buyer can post there. Forum posts on sites such as Reddit show single stories, so a large sample tells you more.

Trustpilot also shows an AI-written summary of recent reviews. Happy buyers praise an easy site, smooth purchases, useful notifications and no trouble at the gate. Unhappy buyers mention high prices and fees, no choice of seats in advance, and digital tickets that come at the last minute.

What are the most common complaints about Hellotickets?

The most common complaints about Hellotickets are late tickets, fees added at checkout and seat numbers given after payment. Each one matches something the help centre already states:

So read each review with care. A ticket that came the evening before kick-off is normal for a big match, so that complaint tells you little. A report of no ticket and no refund matters far more.

What fees does Hellotickets charge?

Hellotickets charges administration fees on top of the first price you see. They appear on the payment and confirmation screen, so the total is shown before you pay. Judge that last screen, because it is what you actually pay.

Sellers also set their own prices, which can be well above face value. That is the main difference from capped resale, where a seller cannot charge more than a set price.

What does the Hellotickets refund policy cover?

The Hellotickets refund policy covers cancelled events and failed orders, but not a change of plans. The help centre headlines a “100 % ticket guarantee”, which comes down to one line, “Every ticket is authenticated”, backed by its refund policy. The terms set out how that works:

Refunds return to the original card, and they cannot go to a different one. The help centre says the time they take to show depends on your bank or card issuer.

How do you get your tickets from Hellotickets?

You get your tickets from Hellotickets in the format the seller uses, and they usually follow later than the confirmation email. Hellotickets’ own line is that tickets go out “as soon as we receive them from the seller”, sometimes only 1–2 days before the event. Its terms commit it to delivering before the event starts.

• PDF or QR code: show it on your phone, or print the PDF.
• Mobile transfer: it arrives through the organiser’s system, such as Ticketmaster or AXS, and cannot be printed.
• Another app: you install it and log in.
• WhatsApp: the seller messages you.
• Paper tickets: you collect them from a pick-up point, or they come to an agreed address.

Some tickets use NFC, a tap-to-enter technology, and show no barcode. On some platforms the barcode only appears on the day. Your own name only appears on a ticket if the event requires the person attending to be identified.

Before the day, do this:

1. Keep the phone on your order switched on, with WhatsApp working.
2. Install any club, venue or ticketing app early, and log in with the email you bought with.
3. At the gate, turn your screen brightness up, and use the entrance printed on the ticket.
4. At a football match in a home section, behave as a home fan. Hellotickets’ matchday tips stress that home areas are strictly segregated.

How can you check Hellotickets is legit before you buy?

You can check Hellotickets is legit before you buy by reading four things: the seller’s rules, the final total, the seat type and the delivery format. Doing this takes a few minutes and avoids the problems in most bad reviews.

1. Try the original seller first. See if the club, venue or promoter still has seats, or runs its own capped resale.
2. Confirm the address. Make sure you are on hellotickets.com, and read its legal notice to see the company name.
3. Read the latest reviews on Trustpilot, not only the score.
4. Go to the last screen. Compare that total with other sites for the same seats.
5. Check the seat type. Avoid automatically assigned listings if your group must sit in particular seats.
6. Read the delivery note, and make sure your email and phone number are correct.

When is Hellotickets worth it, and when is another route better?

Hellotickets is worth it when the official route is closed to you. Examples are a Premier League home game sold only to members, a sold-out arena date or a match abroad. For a one-off visitor or a fan who lost a ballot, a free prize draw for tickets, there are few other ways in.

• Best for: visitors with one fixed date, and fans who have missed every official sale.
• First-timers: plan for a ticket that arrives late, so you stay calm in the final days.
• Coming from abroad? Keep your WhatsApp number live while you travel.
• Not worth it if: new tickets or capped resale are still available, for example on Ticketmaster or through a club’s ticket exchange. There, tickets go at face value or less.
• Think twice if: your plans might change, because you cannot cancel. If you need an accessible seat, go to the club or venue first.

For football, compare the routes in football ticket resale.

What should you do if a Hellotickets order goes wrong?

If a Hellotickets order goes wrong, contact its support first by email or the online help form, and quote your order number. Do it early, so there is time to find replacement seats.

1. Check the basics. Look in your spam folder and on WhatsApp, because tickets can arrive there.
2. Contact support with your order number, the event and the problem.
3. Keep everything. Save the confirmation email and any messages from the seller.
4. Expect a swap first. If the seller cannot deliver, Hellotickets may offer seats of similar or better standard.
5. Ask about your refund. If no swap is possible, the seller refunds the full price, back to the card you paid with.

If you still disagree, the contract falls under Spanish law. Disputes go to the Spanish courts, or to mediation if both sides agree.

How does Hellotickets compare with StubHub and viagogo?

Hellotickets, StubHub and viagogo are all open marketplaces, so sellers set the prices and you should compare the final total for the same seats. They differ on what they promise when something goes wrong.

What to do now (as of 31 October 2026)

As of 31 October 2026, the latest Trustpilot figures here date from 27 October 2026. Do this first: check the official seller for your event, then look at resale only if it has nothing left.

If you decide to buy, go to the final payment screen before you commit, and compare that total with at least one other site. Then keep your phone and email ready until the ticket arrives. Listings for each game sit on its own page, linked from the competitions page.